Support
and Faq
Support
and Faq
frequently asked questions
How does air up® work?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work withair up® transforms plain water with a hint of flavor using only scent, not sugar or additives. It’s hydration, made fun.
Here’s the science: Most of what we think of as taste actually comes from smell. Our tongues can only detect basic tastes like sweet, sour, salty and bitter. The real perception of flavor, like what makes a strawberry taste like a strawberry, comes from a process called retronasal olfaction. That’s when scent travels from your mouth to your nose, where your brain registers flavor.
This is how air up® uses that magic:
• You fill your bottle with plain water.
• You pop on a Flavor Pod, which contains natural aromas from fruits, herbs, and spices.
• As you sip, air flows through the pod and over a soft fleece, picking up the scent.
• That scented air travels through the straw and into your mouth.
• When you swallow, the scent moves to your nose, and your brain thinks you’re tasting the flavor even though it’s just water.
Each pod lasts for at least 5 liters of water. The flavor is subtle, like the distant cousin of your favorite soft drink, making hydration exciting without being overwhelming.
And yes, it’s totally safe. Scientific tests show that you’re drinking 99.99% pure water. If a bit of aroma enters your body, it’s about the same as smelling fresh bread in a bakery.
No sugar. No additives. Just water with a twist. you to make it right.
Is air up® healthy?
Yes, and here’s exactly why that’s the case.🔍
Drinking enough water is essential for your health. It helps with energy, focus, digestion and your overall well-being. But let’s be honest, plain water can get a little boring. That’s where air up® comes in.
air up® makes drinking water more enjoyable by adding flavour through scent, using your sense of smell instead of changing the water itself. So you end up drinking more water, which is great for your body.
You’re drinking only water.
There’s no sugar, no sweeteners, no calories and nothing added to the water. The flavour comes from natural scents released from the pod as you sip, which your brain interprets as taste.
The pods contain natural ingredients like fruits, herbs and spices. They’re vegan, allergen free and made in the EU under strict quality standards.
And yes, it’s completely safe. air up® was tested by leading research institutes in Germany and the results showed the water remains exactly that, just water. Even if you accidentally take in a bit of the scent, it’s as harmless as breathing in the smell of fresh bread.
So yes, air up® is a healthy and safe way to stay hydrated and it makes drinking water something you actually want to do.
Does it work with a blocked nose?
Not really — and that’s totally normal! 🤧
air up® works by using your sense of smell to create flavor. When you have a blocked nose, your brain can’t detect scents properly, which means the “flavor” sensation doesn’t come through like it usually does.
So if you’re feeling a bit stuffy, don’t worry — the water still hydrates you just as well, but the fun flavor experience might be muted until your nose clears up. Once you're back to breathing freely, the full magic of air up® will be right there waiting for you! ✨
How do I know if I’m using my air up® bottle correctly?
air up® works a little differently from regular bottles – and that’s what makes it so unique.
Not sure if you’re getting the full experience? Here’s what to look out for:
😋 It tastes like something… but you’re just drinking water
This is the clearest sign it’s working.
If your water suddenly tastes like Cherry Kola, Peach, or your favourite pod – but there’s nothing added – that’s the magic of scent.
Why?
- The flavour comes from your sense of smell, not from ingredients in the water.
- The scent travels from your mouth to your nose while you sip, and your brain fills in the flavour.
✨ You hear and feel bubbling when you sip
Totally normal – and actually essential!
What’s happening?
- Tiny air bubbles are created as you drink.
- These bubbles carry the scent to your mouth and then to your nose.
Remember:
No bubbles = no scent = no flavour.
🧴 Your pod is correctly activated
There are two types of mouthpieces:
PullUp Mouthpiece
- Pull the pod upwards until you see a small gap between the pod and the bottle.
- That means the pod is active.
- Want to switch back to plain water? Push it back down.
ActiveOn Mouthpiece
- Already activated when you open the lid.
- To deactivate, gently pull the pod upwards.
Am I really just drinking plain water?
Yes, you totally are. And that’s the clever part.With air up®, you’re drinking 99.99 percent pure, plain water